Today’s patients want more than appointment reminders — they want to feel known.
As DSOs scale, communication often becomes templated and transactional: generic texts, bulk emails, and one-size-fits-all outreach. But the most innovative DSOs are breaking that mold — using behavioral data, patient history, and automation to deliver personalized experiences at scale.
Build intelligent communication workflows that feel personal — even when automated
Align communication across SMS, email, and phone without overwhelming staff
Boost treatment acceptance, recall rates, and long-term loyalty through smart engagement
Session Topics:
Patient Journey
Time:
2:10 – 2:30 pm
Session Type:
General Session (Presentation)