Today’s patients expect Amazon-like speed — even in healthcare. DSOs that can deliver fast, efficient, and high-quality clinical care win on both patient satisfaction and operational efficiency. This session explores how leading DSOs are re-engineering clinical operations to deliver same-day crowns, aligners, implants, and diagnostics, while maintaining consistency and clinical excellence across multiple locations.
Which procedures are best suited for same-day delivery and how to price/package them
What equipment enables speed — from chairside milling to CBCTs, 3D printers, and intraoral scanners
How to create standardized protocols that balance speed, staff accountability, and clinical accuracy
Service Innovation
Specialty services such as implants, endodontics, periodontics, sleep apnea treatments, and orthodontics offer a direct path to revenue diversification, deeper patient retention, and higher lifetime value — while also positioning the brand as a full-service provider.
This session explores how mid-sized DSOs are strategically bringing specialties in-house instead of relying on external referrals, and how they’re managing the operational, clinical, and financial complexity of doing so.
What services offer the highest profit margins, patient loyalty gains, and scalability by region/population density
How to recruit, retain, and onboard in-house specialists across implantology, endo, ortho, and more
Equipment and platform investments needed to launch and scale specialty lines
Service Innovation
More DSOs are turning to strategic outsourcing to reduce costs, streamline operations, and support overburdened in-practice teams. This case study explores how one multi-location DSO restructured its clinical and business operations by outsourcing key non-clinical roles — from insurance verification to treatment coordination — without compromising patient experience or quality of care.
Which functions are best suited for outsourcing vs. in-house retention
How to identify high-cost, low-impact roles that can be virtualized
How to integrate remote team members into clinic workflows and culture
Workforce
High-performing teams don’t just happen — they’re built on systems. In today’s DSO landscape, inconsistent workflows, communication breakdowns can drag down even your best teams. This session explores how to create a strategic digital stack that empowers your workforce at every level — from front desk to regional ops — while improving engagement, execution, and retention.
What a modern digital workforce stack looks like for DSOs today
How to connect scheduling, task management, and communication tools
How digital systems prevent burnout, and boost accountability and increase efficiency
Workforce