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The New Metrics of Growth: Tech-Driven KPIs for Smarter Scaling

DSOs are scaling fast — but are they tracking the right signals? Production and collections alone don’t tell the full story in a tech-enabled organization. As DSOs invest in automation, AI, telehealth, and RCM optimization, new KPIs are emerging that track what actually moves the needle: time saved, patient follow-through, treatment adherence, and technology ROI.

How top DSOs are evolving their KPI dashboards to reflect real operational impact

What to measure when you roll out automation, AI, and patient engagement tools

How to align tech investments with business outcomes — and prove ROI to leadership

Scaling

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Chairperson’s Opening Address

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The Future of Dental: Growth Trends Reshaping DSOs in 2025

This keynote will explore the next wave of value creation and risk in dental, through the lens of capital allocators and strategic operators. From emerging reimbursement models to AI adoption, multi-specialty expansion, and patient lifetime value optimization, learn where growth is accelerating — and where it may be overvalued.